A: TextTank is great for businesses and organisations of any size who send and receive text messages. It has been designed for complete ease of use and can be used by anyone whatever their knowledge in SMS or computing.

A: The cost to send a text message is only 3.5p to UK recipients and 5.0p to international recipients in over 200 countries. To view all countries and networks covered by TextTank please view our Pricing & Coverage page. Prices exclude VAT, which is currently charged at 20%. where appropriate.

A: There are no hidden charges and no setup fees. TextTank employs a pre-paid system where you top up your account with credit (via either Google Checkout, Pay Pal or directly with a credit card) and then the price of each SMS is subtracted from your live balance once it has been sent.

A: Because of the incredibly large amount of SMS that is sent through TextTank (and its operator, CardBoardFish) we have been able to make special agreements with UK and international mobile operators for low cost, high quality routing, allowing us to filter the savings down to you, our customers.

A: Incoming SMS features are free. You must have made at least one payment before you can configure keywords for receiving incoming SMS.

A: The person sending the text message to you via TextTank will pay their standard network rate for a UK mobile number. For those with UK mobiles that means the message will be included in their text bundle, if applicable, or charged at around 10 - 15p. TextTank does not levy any charge on the sender.

A: Your TextTank account allows you to buy credit to send SMS with a credit or debit card, PayPal account or Google Checkout account.

A: We regret that in order to offer the best level of service to our customers we have restricted payment methods to credit and debit cards, PayPal and Google Checkout.

A: Once you have paid there may be a short delay before your credit is added to your account to allow for transaction verification. Typically this may take up to a few minutes.

A: Credit will be valid for up to 365 days after the user has deposited funds (from the date that payment was received). However TextTank may extend this period on a case-by-case basis at its sole discretion.

A: In the event of a price increase from TextTank or a loss of service or features to a required destination, the user has the right to close their account and any unused positive credit balance shall be refunded to user. TextTank shall retain any costs incurred as a result of making payment to the user including any currency conversion charges and payment processor charges. Sales Tax or Value Added Tax shall be added to the total repayment amount if applicable.

A: An invoice is automatically generated once a payment has been made and processed. These invoices can be found in the "Billing" section of your account. To open an invoice simply click on the "Invoice Number" for the invoice you wish to view (you will need the free Adobe Acrobat reader to view your invoices).

A: f you regularly send more than 50,000 SMS messages per month and would like to explore options for reducing your costs please contact CardBoardFish.com.

A: If you already have an account with TextTank, simply log into your account and visit the "Support" section (found on the left hand side navigation) where you can find help and submit any queries you might have to our support department who will be notified of your message immediately. If you don't yet have an account or are having trouble logging in/signing up please visit our Contact page and submit your questions via the form provided.

A: Simply login to your TextTank account and go to the Billing page. Select to purchase the Results+ upgrade and continue through the payment process. You can pay for the upgrade by credit card, Google Checkout, PayPal or bank transfer.

A: The one-time cost gives you full access to the upgrade features for the duration that you use your TextTank account. Don't forget, included in the upgrade package is £200 of free credit. Price excludes VAT.

A: Once your payment has been processed and confirmed, your account will be automatically upgraded to Results+ within 24 hours.

A: Instructions on how to use the new auto-responder, start/stop, and advanced reporting tools can be found on the Tutorials page. If you have any technical issues please contact the Support team.